Verification 2

• Identity Verification (KYC)
• Identity Verification (KYB)

Management 4

• Can't Receive the Notification Emails From BTSE
• How to Change Password/Forgot Password
• Changing Registered Email
• How to Request for Account Deletion

Security 3

• Social Sign In - Using Google and Apple Accounts on BTSE
• Security Tips
• Why is Your 2FA (Two-Factor Authentication) Code Not Working?

General 1

• Fees and Transaction Limits

Spot Trading 2

• Spot Trading Fees
• TWAP (Time-Weighed Average Price) Order

General 2

• Turnaround time for Deposit & Withdrawal Transactions
• Deposit / Withdrawal / Send Fees and Limits (Fiat & Crypto Currencies)

Crypto Deposits 3

• How to Deposit Cryptocurrencies
• How to Deposit With MetaMask
• Crypto Recovery Handling Process

Crypto Withdrawals 4

• How to Withdraw Cryptocurrency
• How to Set Up MetaMask
• How to Use WalletConnect to Enter a Withdrawal Address
• How to use the "Send (to)" Function

OTC 1

• OTC Trading

Legal Information 3

• Age Requirement
• Sanctioned and Restricted Jurisdictions
• The Services Provided on the BTSE Platform Are Not for Malaysian Users